Here's How We Do It Better...
- We Answer Your Call Right Away. Our IT call center is based in Silver Spring, MD. When you call you get help right away from our experienced technicians here at Digital Industry. Our help desk job is to diagnose and repair any problems you are experiencing with your IT systems. We know that when your computer goes down, so can your profits. Think of us as your ER for IT - Experts who quickly, efficiently and professionally solve your IT needs!
- Fast Repair. Your computer network and your time are too important to wait around. We offer remote support to quickly allow us to access your network and data securely from our operations center in Silver Spring, MD. And if we can't fix your problem, we'll send someone out that day.
- Clearly Answered Questions. Your computer support and maintenance questions will be answered clearly with straightforward answers to get your issue solved. And Digital Industry's team will keep you in the loop throughout the process until your issues is resolved.
- We Promise 100% Satisfaction. Our goal is to fix any IT problem or concern you have quickly, efficiently and in a pleasantly. If you're not satisfied, we are not satisfied, we aim for 100% every day.
- No Surprises. We provide you a technical roadmap for the future. Part of that roadmap includes future expenditures, a life cycle outline of your current resources and when replacements should be planned. Another piece of our no surprises approach is monthly updates on your current environment risks regarding your systems, your data and overall. We always disclose any suggested changes or upgrades before any changes. If we are planning an upgrade or patch management work, we will provide adequate time backup. We will also assure that your files are safe and secure.
- Projects Are Completed On-Schedule And On-Budget - Guaranteed. We are your partner in IT. And as your partner, we get things are done right the first time within your budget and on time!
- Accurate Well Documented Invoices - Every invoice from us has been checked for accuracy and has the detail you would expect on your bill. We guarantee it. So, how do we do this? Well, we keep you informed along the way and should anything change with your quote. We will work with you and get your pre-approval for any and all fees. Our goal is no surprises on your bill.
We offer a broad range of fixed-rate IT support, LAN & WAN management both voice and data, computer repair, network solutions, computer services and help desk solutions throughout Silver Spring, Rockville, Bethesda, Gaithersburg, Germantown, DC, Washington, Columbia, Annapolis, Arlington, Alexandria, Fairfax as well as services within the continental United States and Internationally.